Booking and Payments Terms
To reserve a space in the class, full payment is required in advance. Please make sure you can attend the session/s before booking.
If you cannot attend one of the sessions, we will try our best to transfer you to an alternative session within the current term.
Cancellations
If you need to cancel a workshop / class, please tell us as soon as possible
If you are unable to attend your booked class and it’s more than 7 days in advance of the start date, we can offer a transfer to the same class on an alternative date, providing there are places available for a workshop or course planned in the future.
Refunds are only offered in exceptional circumstances and at the discretion of the tutor, in this case, a minimum £5 transaction fee will be deducted.
If cancellation is within 7 days of your scheduled class date, or you don’t show up to one you have booked, I’m afraid we're unable to offer a refund. We do appreciate that sometimes unforeseen circumstances may mean that you can’t attend so we are happy for you to send along a friend to take your place. We will need their name and contact details prior to the class.
Disclaimer
We try very hard not to disappoint people, but occasionally we may have to cancel a workshop due to tutor illness, or other unforeseen circumstances.
We always aim to give you as much notice as possible. You will be offered another class date or a full refund if this is not possible.
Gift Vouchers
Gift vouchers last for 6 months and are non-refundable. We do appreciate that sometimes, unforeseen circumstances may mean they cannot be used within the given time - we will always try to accommodate your needs, please let us know within a month of expiry date. We are also happy for a voucher to be transferred to a friend within the given date. Please let us know their details in advance.
To reserve a space in the class, full payment is required in advance. Please make sure you can attend the session/s before booking.
If you cannot attend one of the sessions, we will try our best to transfer you to an alternative session within the current term.
Cancellations
If you need to cancel a workshop / class, please tell us as soon as possible
If you are unable to attend your booked class and it’s more than 7 days in advance of the start date, we can offer a transfer to the same class on an alternative date, providing there are places available for a workshop or course planned in the future.
Refunds are only offered in exceptional circumstances and at the discretion of the tutor, in this case, a minimum £5 transaction fee will be deducted.
If cancellation is within 7 days of your scheduled class date, or you don’t show up to one you have booked, I’m afraid we're unable to offer a refund. We do appreciate that sometimes unforeseen circumstances may mean that you can’t attend so we are happy for you to send along a friend to take your place. We will need their name and contact details prior to the class.
Disclaimer
We try very hard not to disappoint people, but occasionally we may have to cancel a workshop due to tutor illness, or other unforeseen circumstances.
We always aim to give you as much notice as possible. You will be offered another class date or a full refund if this is not possible.
Gift Vouchers
Gift vouchers last for 6 months and are non-refundable. We do appreciate that sometimes, unforeseen circumstances may mean they cannot be used within the given time - we will always try to accommodate your needs, please let us know within a month of expiry date. We are also happy for a voucher to be transferred to a friend within the given date. Please let us know their details in advance.
Marketing
We use MailChimp for marketing. By registering for a class or joining a wait-list, your email will be added to StitcheryFrome's mailing list, you can unsubscribe at any time. Your details will not be shared with any one else
We use MailChimp for marketing. By registering for a class or joining a wait-list, your email will be added to StitcheryFrome's mailing list, you can unsubscribe at any time. Your details will not be shared with any one else
